One of the fun challenges of our business is to experiment and try new software and computer gadgets. Our customers expect us to know about the latest and greatest. Of course, it is impossible for anyone or any small group of people to know everything about each piece of software or hardware. However, we try to keep up on the latest trends. Someone asked me the other day, "How long did you go to school for your job?" My answer was, "I go to school every day." It is a challenge and some of my time every day is spent reading and trying new things. Each of us at iCitizen does that. So, when new software or hardware comes along that we think can really enhance our customer's experience we get excited. Right now we are testing two pieces of software that we think will save customers money and make their lives easier. However, testing takes time. I don't like to recommend something that won't cut the mustard at a later date. We've tried them. But that isn't enough. So I'm using some other staff at the Citizen office as guinea pigs. I'm greatful they put up with my requests! If everything works out as hoped I'll recommend the software to you. In the meantime, I and the other guys at iCitizen will head back to my everyday school of experience and see what other goodies we can find.